1.POLICIES
Hotel Canyamel Classic is a mirror that reflects the harmony, purity and energy of Canyamel. An oasis of calm and sophistication where the body rests and enjoys; a pioneering management in sustainability to take care of the land and the people; a team dedicated to the happiness of its clients.
We are aware that our tourist activity takes place in a privileged environment. For this reason, we have implemented a management system based on sustainability standards in our establishment, always bearing in mind our commitments to environmental conservation, child protection, respect for workers' rights and the promotion of the local economy, without forgetting the attentive and personalised treatment of our clients.
We love and care for this land and its people. To this end, we work every day on a sustainability programme that promotes environmentally friendly practices that reduce our negative impact on the environment and contribute to the development of the local community.
Following the crisis caused by the COVID-19 pandemic, progress in sustainability has been directly affected. The corporate reporting launched at the end of 2021, in parallel with the application to join the GLOBAL PACT, has meant for MZ Hotels to mark a new line following the strategy of the United Nations Global Compact 2021-2023, which will promote a more efficient measurement of the sustainability impact of the hotels of its group through new indicators, which will serve to analyse its real progress in relation to the Ten Principles and the SDGs.
The Ten Principles and the Sustainable Development Goals are MZ Hotels' two frameworks. Companies must operate responsibly by integrating the Ten Principles into their strategies and operations, and also take action to contribute to the achievement of the SDGs.
INTEGRATED POLICY
Canyamel Classic has an Integrated Quality and Environmental System, whose policies and strategy are based on the following milestones:
Achievement of customer satisfaction at Canyamel Classic
Development of a spirit of permanent desire for improvement within the Hotel.
Flexibility and speed of service, constantly respecting the commitments acquired with the clients, and the satisfaction of their expectations, as well as the levels of profitability required by the property.
Progress in the degree of knowledge of the needs and expectations of the client.
Implementation of staff training efforts.
Complying with the requirements of the Integrated Quality and Environmental System of the regulations in force.
Encourage the participation of all personnel in the improvement of the system, a task that is promoted by the entire management team.
Encourage participation in environmental objectives, as well as manage and control the levels of energy consumption and emissions.
PROTOCOL FOR THE PROTECTION OF THE MINOR
- The purpose of this protocol is to specify the rules of conduct aimed at guiding employees and collaborators of the COMPANY in the event of observing any signs of activities or conduct that are or may be harmful, both physically and emotionally, for all minors who are inside the hotel facilities or in the surrounding area, such as customers or minors living in the hotel's neighbouring areas.
The following will be considered inappropriate behaviour:
- Physical abuse: hitting, shaking, shoving, pushing, poisoning, burning, choking, suffocating or any other action that causes physical harm to a minor.
- Emotional abuse: continuous mistreatment of a child that has an effect on their development, including belittling them, causing them to be afraid or preventing them from participating in normal social activities.
- Sexual abuse: forcing a child to engage in sexual activities such as pornography or prostitution, whether or not they know what is happening.
- Neglect: persistent failure to meet a child's basic needs, whether physical or psychological, which is likely to have an impact on the child's development. Neglect ranges from locking a child alone in a room for relatively long periods of time or leaving a child unsupervised, to restricting access to medical treatment, to not responding to a child's emotional or educational needs.
The guidelines for action shall be as follows, in this order:
- Observation. In the event of any action or conduct that is observed and is considered likely to involve or be linked to the exploitation or abuse of minors of any kind, it should be reported immediately. NEVER ACT IN THE FIRST PLACE WITHOUT INFORMING.
- Reporting. The information shall be passed on to the person in charge or to the management of the establishment, who shall supervise and remain alert in order to detect any suspicious behaviour.
- Reporting. If suspicions are confirmed, Management will report the matter to the authorities.
PURCHASES POLICY
At Canyamel Classic we are firmly committed to the preservation of the environment in all our activities, establishing sustainable environmental management as a fundamental objective by selecting suppliers based on the following criteria:
Geographical area of supply of the supplier
Type of industry: manufacturer, importer, exporter, distributor, installer and/or technical service
Quality and environmental certifications
Support for the local economy
Respect for the health and safety of workers
Our criteria when selecting a product:
Avoiding the production of waste by purchasing products with a longer useful life, purchasing products in bulk or rechargeable products.
Reduction of resource consumption (energy, water, consumables) as well as waste and emissions generated during the use phase.
Taking energy consumption into account in the selection of products (energy-saving light bulbs, computer equipment with energy-saving mode).
Procurement of mono-material products that facilitate recycling.
Products that exclude substances that are hazardous to the environment or human health.
Raw materials of the products should come from a recycling process, so as to reduce the depletion of resources (paper, toner, etc.).
Raw materials that come from renewable resources managed in a sustainable way.
Maintain product quality levels.
2.STRATEGIC ALIGNMENT WITH SDG – UNITED NATIONS GLOBAL COMPACT NETWORK
MZ Hotels is firmly committed to the 2030 Agenda and to the fulfilment of the United Nations Sustainable Development Goals, particularly those related to the core activities of the organisation. Compliance with the SDGs is also linked to the implementation of the ten principles of the Global Compact in the business sector, as both frameworks are cross-cutting in their aim to build more sustainable societies and markets.
Our commitment extends to all stakeholders and throughout our value chain: employees, customers, business partners and suppliers with whom we work.
On the other hand, we also include specific actions and projects that contribute to the United Nations framework, in order to make visible all the work we do based on our commitment.
In September 2015, the United Nations General Assembly approved the 2030 Agenda for Sustainable Development and with it, the Sustainable Development Goals (SDGs), a global call to take action to end the planet's major problems; end poverty and inequality, achieve gender equality and access to decent work for all, provide access to health services and adequate education, protect the environment and ensure that all people enjoy peace and prosperity. The SDGs are the new main framework for contributing to sustainable development, composed of 17 Goals and 169 targets to be met by 2030, and is addressed to all actors on the planet; governments, businesses and civil society have been called to action to contribute to these global goals.
In this new framework, business plays a leading role for the first time. The United Nations recognises this role of the private sector, conceiving companies not only as actors that generate wealth, but also development at a global level.
The SDGs provide companies with a universal and coherent framework to guide their contributions to sustainable development. Organisations, depending on their sector and business model, should identify which goals and targets they can influence and begin to undertake activities and operations to contribute to sustainable development, locally and internationally.
The Global Compact is the initiative mandated by the United Nations to bring the SDGs to the private sector, where they help us to:
Aligning the SDGs with your organisation's core business.
Your organisation's best practices and public commitments to the SDGs.
The business case for sustainable development is strong: it generates new business opportunities, promotes innovation and enhances reputation, and the SDGs improve the relationship between organisations and their employees, customers, investors and other stakeholders, increasing operational efficiency, motivation and talent retention. Companies must begin to act to realise the business opportunities through:
Incorporating more sustainable business models: such as inclusive business, disruptive innovation that is sustainable or circular economy strategies. Models that are not only profitable, but also contribute directly to the SDGs.
Develop sectoral and cross-sectoral plans: work together to exchange good practices, examples and experiences related to the SDGs between companies in the same sector. It is also advisable to exchange experiences between groups of companies from different sectors to gain an overview of SDG work.
Innovate with products and services that contribute to the SDGs: study, within the company's business strategies, new innovative products and services that can contribute to the achievement of the SDGs and invest in their research and development.
3. OBJECTIVES
Canyamel Classic's commitment to continuous improvement in terms of the prevention of environmental pollution and the efficiency of our processes focuses our efforts on minimising the impact of our facilities, services and activities.
The following goals have been set as sustainable objectives for 2025:
1.Reduction of water consumption by 2%.
2.Reduction of electricity consumption through the installation of LED lighting and control meters, estimated at €6,000 per year.
3.28% reduction in the cost of goods for the pool bar, maintaining a minimum stock according to occupancy and placing orders once a week.
4.Reduction of paper waste and waste generation through the use of interconnected devices.
5.Control waste generation.
6.Elimination of single-use plastics.
7.Control of refrigerant gas leaks.
8.Participate in at least one social project on the island
4. GOOD SUSTAINABILITY PRACTICES AT DESTINATION
The management of Canyamel Classic is no stranger to the worldwide concern for the care of the environment and is aware of its responsibility to preserve it for the development of present and future generations.
We consider it our duty to transmit environmental education and awareness to our clients, especially when they carry out outdoor leisure activities, in full contact with nature.
We promote the rational use of resources, especially landscape resources, and we are committed to minimising the environmental impact of our operations and services, in order to avoid adverse effects on the community and the environment.
The principles to be followed to achieve these objectives are:
- To consider environmental management as a priority for the organisation.
- Raise awareness and educate good environmental practices in the natural environment.
- Use cultural practices that ensure healthy food production with minimum environmental impact.
- Prevent harmful waste in the air, water or soil.
- Reduce, as far as possible, the generation of waste, recycling as much as is reasonable and ensuring responsible management of hazardous waste, if any.
- Operate facilities with rational use of energy.
- Monitor environmental performance and establish actions for continuous improvement.
- Assess environmental impacts and risks in new projects and investments.
- Motivate staff to care for the environment.
- Respect local culture.
- Respect the archaeology and idiosyncrasy of the island.
RESPONSIBLE GUEST GUIDE
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