Travel Insurance

Travel without worries

Book with us and relax with our Travel Insurance.

Book on our website and travel with all the security for you and your companions.

Now, with any rate you choose, we exclusively add Travel Assistance Insurance during your stay. And if you choose our Non-Refundable rate, you will also have included a Cancellation Insurance that covers unforeseen events before starting the trip.

Cancellation Insurance

Protect your trip when you confirm your reservation. Included only in Non-Refundable rates.

The validity of this insurance begins the day the reservation is formalized and prepaid and ends the day of check-in.
You may cancel your reservation and recover the prepaid amount for more than 20 reasons included in the policy.
It covers the main unforeseen events that may arise before your trip: health, labor, legal, flight delay, among others.
Check the complete conditions of the Cancellation Insurance here.

This insurance also includes additional coverage in case of flight delays that may affect your plans:

If your outbound flight is delayed for more than 24 hours and prevents you from starting your trip, you will be able to cancel your trip and claim the prepaid amount of your reservation.
If your outbound flight is delayed for the above reasons and you arrive later at your destination, you may claim the loss of services corresponding to the first night of your reservation.
See this extended coverage here.

Travel Assistance Insurance

Protect your stay. Included in all available rates.

The validity of this insurance begins when you check-in at the hotel and ends the day of departure.
It covers the main unforeseen events at destination, such as medical assistance, repatriation and reimbursement of vacations not taken.
Check this more extended coverage here.

We solve your doubts:

Covers up to 26 reasons for cancellation. Consult the list here

If you meet any of the conditions described above and have booked a

Non-Refundable rate, please follow the steps indicated below:

1. Contact us requesting the cancellation of the booking and the invoice for the cancellation expenses.

2. Contact the insurer by email: flexmyroom@arag.es providing your personal data, your policy number and attaching the invoice and proof of the reason for the cancellation.

3. The insurer will contact you as soon as possible with instructions to follow.

If you have any questions, you can contact the insurer ARAG by phone on +34 91 566 15 88.

The insurance covers the person who made the booking and their travel companions.

In case of medical assistance, please contact the assistance center +34 91 566 15 88. They will tell you how to proceed and which medical center or hospital to go to. In establishments with which we have an arrangement, the expenses will be covered directly, in all others, you will have to pay the invoice that will be reimbursed to you later.

You will receive an email on the day of booking with all the information about your insurance.

To view an extended version of the FAQ: you can find more information here

To view questions related to COVID coverage, click here